FAQ
MODERN & CONTEMPORARY FURNITURE FAQS
How do I find a product?
If you know the name of the product you're looking for, you can type it in the search box on the right top of any luxaniliving.com page. If not, you're welcome to browse using the drop down list per category.
When will I be charged for my order?
When placing your order, your credit card institution will give Luxani Living a payment authorization (hold of funds on your account). If the items is available and ready to ship, the hold wilI be confirmed which means the transaction will be charged to your card within 2-3 business days. If an item is temporarily unavailable, you will be informed and will decide whether you'd like to cancel it or wait for it and your charge will be adjusted accordingly.
Can I return furniture or other large items at your stores?
Unfortunately, stores cannot process returns for furniture or other large items. Please contact Customer Service at 4037969690 for assistance with these returns.
Where can I find details on returns and exchanges?
You can find out about our return/Exhange policy here.
How can I change or cancel my order?
To change or cancel your order, contact Customer Service at 4037969690. Front Door deliveries cannot be canceled as they are processed immediately to ensure quick arrival. We cannot accept changes or cancellations on some items, view our Return Policy.
Why is the price for an item different from when I added it to the shopping cart?
Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.
What do you charge for shipping?
Your shipping costs will vary depending on the products you ordered and your shipping address. It will be determined at the time of placing you online order. As you enter your address, shipping charges will be calculated.
Do you charge taxes?
In the U.S.A, Luxani Living is operating out of 7 States : California, Florida, Georgia, Illinois, New York, New Jersey, Pennsylvania and Texas. Any order placed with a delivery address within these States/Province will be charged the applicable sales tax. Orders placed outside those states will be exempt from sales tax charges during the checkout process. Where and when applicable, we collect sales tax on shipping and handling. Purchasers in some states may be responsible for reporting and paying applicable sales and/or use tax to their state.
Which deliveries will be charged sales tax?
Sales tax on the merchandise total is charged for items shipped to the following states : CA, FL, GA, IL, NY, TX,NJ,PA.
How do I cancel my order completely?
"If you are in the process of checking out and decide you do not want to complete the order, you can leave the checkout process at any time by using your browser back button, the checkout buttons that return you to the previous step, or clicking on the logo at the top of the page. If you logged into your Luxani Living account before placing an order, the items in your cart will remain there for your next visit. If you are not a registered Luxani Living user, or if you did not log into your account before placing an order, your cart will be deleted after 30 minutes of inactivity. If you confirmed the order and just changed your mind, you can contact Luxani Livingby email support@luxaniliving.com, or call at 800.606.7319"
How will I know that you've received my order?
Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent promptly, provided that we have an accurate email address. We'll send subsequent email(s) when your product ships, including tracking information.
what do i do if i purchase an item requiring assembly that is missing parts?
Just call 4037969690. You will need your original order number, product name and the item number of the piece that needs replacement hardware (you can find it on the instruction sheet)
What if I am missing the assembly instructions
Just email customerservice@luxaniliving.com and a representative will answer you within 48 hours.
Will I receive all the items in my order at the same time?
For your convenience, all the items on your order will ship together. If the items are not all available, our online sales representative will contact you and you will have the option to be delivered as they become available.
Can I delay the shipment of my order?
If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 4037969690, and one of our sales associates will be happy to assist you.
Do you ship overseas?
For now, we only ship to the United States address. We do not ship to the US Territories, including Guam, Puerto Rico and the US Virgin Islands. Check in the near future, as it might change.
What is your return policy?
You can find out return policy here.
When will I be charged for my order?
When placing your order, your credit card institution will give Luxani Living a payment authorization (hold of funds on your account). If the items is available and ready to ship, your order wilI be charged to your card within 2-3 business days. If an item is temporarily unavailable, you will be informed and will decide whether you'd like to cancel it or wait for it and your charge will be adjusted accordingly.
Which credit cards do you accept?
We accept all major credit cards: Visa, MasterCard, American Express and Discover.
How is tax estimated for my order?
Taxes are estimated based on the laws and regulations of the state or province indicated in the shipping address. Each state / province has different laws regarding the taxation of merchandise, freight and handling.
If I make any changes to my order, how will I get my refund?
If you purchased online and are due a refund, please contact one of our online sales specialist who will process the refund to the same form of payment used when placing your original order.
Where can I view store locations and hours?
Please check our Store Locator page
I am concerned about submitting my credit card information online. Is it safe to place an order on your site?
Yes, absolutely safe. The payment is processed through a secured payment processor, which guarantees your security and privacy.
When I submit credit card information online, is it secure?
Yes, of course. Ordering on our site is safe and 100% guaranteed. We use The Payeezy eCommerce Solution, web leader checkout system that makes your shopping online perfectly safe. Your order information is delivered directly to First Data servers via a secure-session encryption process. Payeezy is a fast, secure, and convenient way to shop online.
What services do you offer for business or interior designers?
We provide dedicated sales and services to interior designers, home developers, hotel, and business gift buyers. Learn More
Can I get assistance for my company with gift-giving and large orders?
Yes, our business-gift and incentives programs are designed to meet your needs year-round. Please call 4037969690. to speak with a sales associate or email us at businessgifts@luxaniliving.com if you would like more information.
How do I know if my items are available immediately?
If the item is not in stock, you will be notified by customer service within 24 hours (or the next business day) of placing your order.
How can I get a hold of a real person or get a question answered?
To receive a personal response, contact us here. If you have a question that we did not address, please call Luxani Living customer service at 4037969690.
Are all of your products available online?
Our entire Luxani Living Collection is represented online. Certain smaller or seasonal items may be available only through our catalog or select stores. If you have any questions, please call Modani at 4037969690.