DELIVERY AND RETURNS

At Luxani, we want our customers to always have an enjoyable experience. From first glance to post purchase, we are here to help. If you’re not happy with your purchase, we will do our best to make things right. Please be sure to familiarize yourself with the return and exchange policy before completing your order.

TO RETURN UNOPENED ITEMS
Please email Customer Service within 7 days of delivery to obtain a return authorization number.

IMPORTANT DETAILS FOR SCHEDULING YOUR DELIVERY APPOINTMENT
The carrier will call you 24-48 hours before delivery to arrange a delivery time that will vary depending on the freight carrier’s schedule. Whatever information you can give during the phone call will be given to the driver to help the transport of your purchase.
* Delivery teams are only able to deliver Monday-Friday during standard business hours, and they we provide a 2 to 4 hours delivery window.
* Inform a Luxani representative if you have any circumstances that could affect the delivery (additional fees may apply):
* Very narrow driveway
* Dead-end street
* The driver will need to park in a specific place
* Delivery to a side door or garage entrance
* Please make sure not to miss your delivery appointment or else you will incur additional delivery fees such as re-delivery, storage charges and/or return shipping costs

SHIPPING (CURBSIDE)
All freight is delivered to the curb or end of driveway outside the requested delivery address
* You will be responsible for transport beyond that point
* Customer must be present to receive the order.
* Assembly, unpacking, and removal of packaging not included

NON-REFUNDABLE / FINAL SALE ITEMS
All items purchased on clearance, marked a